bh99 FAQ — Common Questions & Complete Answer Guide

No. Per bh99's policy, only one account is allowed per mobile number and identity. Attempting to create multiple accounts is considered bonus fraud and will result in all accounts being permanently suspended.

KYC stands for Know Your Customer — it's the identity verification process. You'll need to complete KYC once before making a withdrawal. Typically, a photo of your national ID is required. Once KYC is done, all future withdrawals will be processed faster. This is in place to keep your account secure.

on the login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use that code to verify your identity and set a new password. The entire process takes 3-5 minutes.

After 5 consecutive incorrect password attempts, your account will be locked for 30 minutes. Try again after the 30 minutes have passed. If your account is locked for any other reason, contact live chat support to find out why and how to resolve it.

Yes, your mobile number can be changed. You'll need to contact the support team and complete KYC identity verification to remove the old number and add the new one. For security reasons, this process may take some time.

Deposits made via mobile banking or e-wallets are typically credited to your bh99 account within 3–5 minutes. Bank transfers may take 15–30 minutes. If more than 30 minutes have passed, please contact support.

Yes, if a deposit fails, the funds will be automatically returned to your mobile banking account — usually within 1–2 business days. If you don't receive the refund, contact support with a screenshot of the transaction.

bh99 does not charge any fees on deposits. However, your mobile banking provider or bank may apply their own transaction fees. Those charges belong to the respective service provider — not bh99.

Your daily deposit limit depends on your account tier and verification status. Standard accounts have a daily limit in place. Completing KYC and reaching a higher VIP tier can increase your limit. For more details, VIP Page here.

The minimum withdrawal amount is BDT 500. The maximum depends on your account tier. VIP members are eligible for higher withdrawal limits. on the Withdrawal page You can find detailed limit information.

If your withdrawal takes more than 24 hours, contact support. Common reasons include: incomplete KYC, unmet bonus wagering requirements, or a pending verification. Providing the transaction reference number to support will help resolve the issue faster.

Bonus funds cannot be withdrawn directly. You must first meet the wagering requirement. For example, a 30x wagering requirement means you need to place bets totaling 30 times the bonus amount. Once the requirement is met, any winnings from the bonus become withdrawable.

bh99 does not charge fees on standard withdrawals. However, a processing fee may apply in certain situations, and it will be clearly shown at the time of withdrawal. Fees charged by your mobile banking provider may apply separately.

A wagering requirement is how many times you need to bet through a bonus before you can withdraw it. For example, a BDT 1,000 bonus with a 30x wagering requirement means you need to place a total of BDT 30,000 in bets. It can be used across all bet types, and must be completed within a set time frame.

bh99 offers a weekly cashback bonus. A set percentage of your total losses for the week is credited to your account every Monday. Cashback bonuses generally come with lower wagering requirements.

Generally, only one bonus can be active at a time. Before claiming a new bonus, you must either fulfill the existing bonus's wagering requirement or cancel it. Note that canceling a bonus will also forfeit any winnings earned from it.

Log in to your account and you'll find your referral link on the dashboard. When a friend registers using your link and makes their first deposit, you'll receive a referral bonus. Bonus amounts and terms are listed on the promos page.

Live betting lets you place bets in real time while a match is in progress. Odds change moment to moment based on how the game unfolds. Quick decision-making is key in live betting. Once a bet is placed, changes are limited — so think carefully before you bet.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or postponed, the bet is automatically voided and your stake is refunded. If Cash Out is available, you can take a partial payout before the match ends.

The minimum bet is just BDT 10. Maximum bet limits vary by event and market. VIP members generally have access to higher bet limits. Bet limits for specific matches are displayed on the betting page.

Once a match ends and the result is confirmed, winnings are credited to your bh99 account immediately — usually within 5–15 minutes after the final whistle. For cricket Test matches, funds are credited after the match concludes.

Change your password immediately and notify support. Log out of all active sessions from Account Settings. If 2FA is not yet enabled, activate it now. bh99 may also temporarily lock your account if unusual login activity is detected.

After logging in, go to Account Settings → Security → Two-Factor Authentication to enable it. 2FA is activated via mobile number verification. Once enabled, you'll receive an OTP on your phone each time you log in. This is the strongest layer of protection for your account.

From Account Settings, you can set your own daily/weekly deposit limits, betting limits, and session time limits. There's also an option to take a temporary break or permanently close your account if needed. Learn more on the Responsible Gaming page you will receive.